Accessibility at the JMM

Posted on April 8, 2016 by

Creating a welcoming museum environment that takes into account visitor needs is an important ongoing goal at the JMM. Whether this means developing exhibition educational resources for school group visitors or offering programs designed to facilitate conversation among visitors of different religious or cultural backgrounds, we take pride in our ability to serve diverse audiences. Providing access for visitors with physical disabilities has always been a Museum priority and in recent months, our staff has taken steps to improve our services in this area.

Recognizing the need to consider the entire spectrum of accessibility issues, this past October, we hired Ingrid Kanics of Kanics Inclusive Design Services to conduct an accessibility audit of the JMM’s public spaces including both of our historic synagogues, galleries, restrooms and library. As part of her survey, she measured door openings, made use of a wheelchair to navigate spaces and considered all aspects of the visitor experience.

Improved signage

Improved signage

Ingrid then drafted a report with recommendations that she shared with Museum staff. We were pleased to note that our Museum facility scored high in many areas. Having recently added a push button option to open our front doors provides easier access for visitors with limited mobility. Many of Ingrid’s recommendations related to signage and our staff has already produced larger signs to help visitors identify public restrooms. At her suggestion, we have created a checklist of items for our visitor services staff to check on a regular basis to ensure, for example, that the mechanical doors are functioning properly and that doors and hallways are kept clear of debris that can pose tripping hazards. Other improvements, based on Ingrid’s recommendations, are slated soon for implementation and include adding covers to drain pipes underneath restroom sinks to avoid burn risks for individuals in wheelchairs and smoothing out the transition strips between the lobby and coat room/restroom area to make for easier navigation for wheelchair users.

Thanks to the contributions of docent, Robyn Hughes, for several years, the JMM has worked to improve our services for visitors who are blind or visually impaired. Robyn helps us create Braille text for flyers, exhibition text and programs (we have both Braille and large print exhibition text for Beyond Chicken Soup available at our front desk) as well as create tours and programs designed specifically for visitors with visual impairments including camp groups from the Maryland School for the Blind who regularly visit.

Large Print Brochure

Large Print Brochure

A priority for this coming year is to improve services for visitors who are deaf or have hearing impairments. While we currently make sure that all exhibit videos are captioned and hire sign language interpreters upon request, we do not currently have the ability to offer accommodations for visitors at public programs who have difficulty hearing speakers or presentations. Our staff recently met with representatives from a company that manufacturers assisted listening devices and learned about how this system can improve sound in our orientation space for program participants. We intend on purchasing a system in the upcoming year that would enable visitors to borrow a receiver from the front desk with an over the ear headphone that would amplify sound in our lobby. The same system could also be used by visitors participating in guided tours of our historic synagogues.

The biggest challenge we face for visitors with physical disabilities is the lack of an easy solution for gaining access to our historic synagogues. Many years ago we created a video tour of the synagogues that is available for visitors to view in our lobby as a programmatic equivalent for those unable to climb the buildings’ stairs. We have also started to video simulcast programs that take place in the Lloyd Street Synagogue for visitors to watch in our orientation space. Of course, we recognize that these steps are not enough, and we are exploring different ways for creating access through ramps and possibly an elevator. B’nai Israel is in the process of adding a chair lift to aid congregants (and Museum visitors) in gaining access to its main sanctuary. And we remain committed to continuing to investigate potential solutions for improving accessibility to the Lloyd Street Synagogue.

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