Phase II at the Jewish Museum of Maryland: Limited Public Reopening

Posted on July 14, 2020 by

The JMM is open! We are delighted to welcome visitors back to the museum. Our first priority is the health and safety of our staff and guests, and to that end we have implemented new safety protocols, limited hours, reduced capacity, and enhanced cleaning procedures. If you have any questions or concerns, please contact and we will be happy to assist you.

This is a living document, and these procedures are not set in stone. As we update our policies we will work to keep our guests informed of any changes. Thank you for being flexible as we work to navigate our new reopening together.


Hours

We are open three days a week, with two time slots each:

Sunday: 10 am – 12 pm and 1 pm – 3 pm
Tuesday: 10 am – 12 pm and 1 pm – 3 pm
Thursday: 10 am – 12 pm and 1 pm – 3 pm

Please note, we are closed 12 pm – 1 pm to facilitate cleaning times and staff breaks. Guests will be asked to leave at this time if this is the end of their time slot.


How to buy tickets

Admission Prices:

Adults – $10
Seniors (65+) – $8
Students (13+) – $6
Children (4-12) – $4
Children under 4 – Free
Members of JMM- Free

We are selling advanced, reserved tickets for designated time slots. We strongly encourage guests to buy tickets online here! If you do not want to purchase online, you can buy them over the phone by calling (443) 873-5359. Please note, we are not onsite five days a week, so calls may not be returned right away. We recommend that you call during our open hours.

We are not selling tickets onsite. We are only doing credit card purchases for the Museum shop. We are not taking cash purchases.

We have 10 tickets available for each time slot. When buying your ticket, please choose either the AM slot or the PM slot. Please purchase the accurate number of tickets for your party, as additional tickets will not be available onsite. Once a timeslot is sold out, it will not be available for purchase.

Note, your ticket is for the full time slot that you choose. If you purchase tickets for the AM time slot, you can check-in anytime after we open at 10 am. However, if you choose to show up later during your time slot, such as 11:30 am, we will still ask you to leave at 12 pm. Keep this in mind as you plan your visit.

If you purchase a ticket and then miss the chosen time slot, you have 30 days from your original visit date to contact the Visitor Services Coordinator, Talia Makowsky, to switch your ticket to another time. You can contact her via email at tmakowsky@jewishmuseummd.org or at (443) 873-5164 (please note, Talia does not check her work phone every day while working remotely, so email is preferred). If you contact Talia within thirty days, we will switch your ticket to a new date with no additional charge. If you do not contact Talia within thirty days, you will have to repurchase a new ticket in order to visit.

If you purchase a ticket and then before your visit you decide you do not want to visit, we can issue a refund. However, after the day of your ticket, we can only offer a transfer for another date.

Tickets can be purchased here.

If you are a member and you want to use a guest pass to pay for a ticket, please call the ticket line at (443) 873-5359. Staff need to process guest passes separately from our online ticketing system.


What to See and Do

To help us maintain a clean, safe, and socially-distant environment, we are limiting the number of open spaces during Phase II. We will update this section as needed.

Currently Available:

Voices of Lombard Street: A Century of Change in East Baltimore. Our permanent exhibit, which details 100 years of Jewish life in the historic neighborhood Jonestown, is available to view once more. This intimate and personal exhibit is a lovely testament to the communities and the change the resilient people from the community faced.

Pop-up Museum shop, Esther’s Place – Please read below to learn more about how we’re maintaining the Museum shop at this time.

Please note, the Lloyd Street Synagogue, Synagogue Speaks, B’nai Israel Synagogue, and the research library are closed to the public at this time. We are not offering tours of the historic synagogues.

Coming Soon:

Jews in Space: Members of the Tribe in Orbit, opening later this fall.

Sadie Crockin lobby exhibit

Please note that while we have removed or disabled many of our exhibit interactives, there are still some interactive elements available. We will provide individual-use styluses to operate any touchscreens, and staff will monitor and clean hand-on materials and other touchpoints as frequently as possible throughout the day.

If something is marked “do not touch,” those surfaces will not be considered touchpoints and will not be cleaned regularly.  Please use your best judgment for you and your family when choosing whether to use our interactives.


Guest Policies

Health Screenings

If anyone in your household is experiencing COVID-19 symptoms or has been exposed to someone with confirmed COVID-19, please stay home. (A full list of symptoms can be found on the CDC website). Symptoms may include a cough, a fever, and fatigue.

On the day of your visit, we encourage you to do a self-health screening to see if you or anyone in your household has a fever or any other symptoms before you come to the Museum. We reserve the right to turn away guests who are experiencing visible COVID-19 symptoms.

If you are experiencing symptoms and decide to stay home, we are happy to refund or reschedule your ticket. Please contact Talia at tmakowsky@jewishmuseummd.org for arrangements.

Ticket Policies

Reserved tickets are either for the morning slot (10 am -12 pm) or the afternoon slot (1 pm – 3 pm). Guests are not permitted in the building from 12 pm – 1 pm or after 3 pm. Guests will be asked to leave at the end of their time slot. We will not be opening the Museum early or keeping the Museum open late for any guests. This is to support staff schedules, including cleaning and break time.

If you buy a ticket but miss your time slot completely, you have thirty days to reschedule your ticket without any additional charge. You must do so by contacting the Visitor Services Coordinator at tmakowsky@jewishmuseummd.org or (443) 873-5164 (please leave a voicemail message). After thirty days, you will be required to repurchase your ticket if you wish to schedule a new time slot.

If you purchase a ticket and then decide that you do not want to visit, we can refund your ticket on the day of or before your scheduled time. After your scheduled ticket date, you can only transfer your ticket.

Contact Tracing

As part of our efforts to keep people safe and informed, we will use contact tracing in the case of an outbreak at JMM. If we do experience a positive case from someone who has been in the building, we will reach out to our guests to inform them, so that you can take steps to protect yourself and loved ones. Any personal information will be kept anonymous and only used by the JMM to send out these communications.

Face Masks

Everyone on JMM property is required to wear face masks for the duration of their visit. Face masks must cover the nose and mouth completely, without any gaps, and should be made of two layers. JMM bandanas and/or disposable masks will be made available to those who need one. The mask must be worn the whole time during a visit.

We will ask visitors to leave if they do not wear a face mask during their whole visit.

Social Distancing

Please maintain six feet distance from anyone not from your household. This is required in all spaces in the building.  Markings and signs will assist in this effort.

Museum Shop

Esther’s Place, the Museum shop, is physically closed to guests during this Phase. We will have a pop-up shop in the lobby of our Museum with a selection of items to browse. We will only offer credit card purchases. We are not accepting cash purchases at this time.

We ask that you refrain from handling the items as much as possible.

If you are looking for a particular item, we encourage you to visit our gift shop website or contact our Shop Manager, Chris Sniezek at csniezek@jewishmuseummd.org. If you want to come in to shop, please contact us ahead of time before you visit in person by calling (443) 873-5179; you do not need to purchase a ticket, but we do need to know you are coming. We can arrange for curbside pickup to avoid extended contact, or we can prepare the items for you to browse.

If you do not contact us ahead of time to visit the gift shop, we reserve the right to turn you away.

Cleaning

The staff are regularly cleaning as much as possible, with CDC approved cleaners. We perform cleaning routines multiple times a day, throughout the Museum, including in the lobby, in the bathrooms, and in the exhibits.

Hand sanitizer stations and wipes will be available at various points throughout the building. Staff will monitor and clean touchpoints as frequently as possible throughout the day, and both the midday and midweek closures will be used for thorough cleaning of public spaces.

Please note that while we have removed or disabled many of our exhibit interactives, there are still some interactive elements available. We will provide individual-use styluses to operate any touchscreens, and staff will monitor and clean hand-on materials and other touchpoints as frequently as possible throughout the day.

If something is marked “do not touch,” those surfaces will not be considered touchpoints and will not be cleaned regularly.  Please use your best judgment for you and your family when choosing whether to use our interactives.

Restrooms

 We will have only a single-stall, family restroom available at this time. (This restroom includes a changing table.) This policy helps to promote social distancing and allows the staff to more easily clean and sanitize the space. Wipes are provided for guests, to encourage sanitizing the space before and after they use the restroom.  The restroom will be monitored and cleaned during open hours and will be thoroughly cleaned during the midday break.

Accommodations

If guests are unable to follow the outlined policies at this time, we encourage you to connect with us online instead! JMM provides content and materials online for guests to visit, including online exhibits. We also offer an online tour of our Scrap Yard exhibit, an online shop, and more. To learn more about our offerings, visit our website.

If guests onsite choose not to follow these policies, they will be asked to leave JMM.


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