Posted on June 22nd, 2016 by Rachel
I thought I’d take some time to share some of the visitor feedback we’ve received at the Museum whether on post-it notes in the Beyond Chicken Soup: Jews and Medicine in America exhibit, comment books in the Voices of Lombard Street exhibit or expressed to me at the front desk.
The comment board
At the end of the “Beyond Chicken Soup: Jews and Medicine in America” exhibit, visitors have the opportunity to share their thoughts and feedback by leaving post-it notes on a board. Here is a selection of some of the comments we’ve received:
“I love the structure and the interactive exhibits!”
“Exhibit called my attention to things about which I’d previously been unaware”
“Varied, informative, entertaining – Wow!!”
“Very informative exhibit that invites visitors to explore the Jewish medical experience and to also see themselves within the context of its evolving history. Thanks!”
“So fun! I feel like I have gone back in time!”
I suspect that the person who wrote the last comment may have been referring to features such as the recreation of a corner drugstore.
We also had a few comments from graduates from the Sinai Hospital School of Nursing saying that they had a wonderful experience and that the exhibit brought back many memories.
As I was walking through the Voices of Lombard Street exhibit, I noticed that our visitors had completely filled out the comment book at the end of the exhibit. It was a pleasure reading through it the book and hearing about visitor’s connections to our neighborhood. One visitor thanked us for reviving memories of his youth. Several others remarked how the exhibit reminded them of how their immigrant grandparents grew up.
Another described coming down to Lombard Street with her father to get corned beef while also playing with the chickens in the wooden cages.
In addition to written feedback, I sometimes get people coming up to the front desk telling me stories of their connections to Jewish Baltimore or of their connection to our collections. A few days ago, I heard from a rabbi who went on the Lloyd Street Synagogue tour that his great grandfather, was the melamed, or teacher of the synagogue from the Bavarian village of Gaukoenigshoffen, where one of our Torah scrolls came from.
The scroll he was referring to was our Kleeman Torah which was rescued by Louis Kleeman during Kristallnacht in 1938 and then smuggled out of Germany in 1940.
This story had a tragic end because on March 24, 1942, the 40 year old Jewish community of Gaukoenigshoffen disappeared when the remaining 37 Jews were deported to Theresienstadt concentration camp.
Despite the sometimes sad stories I hear, one of my favorite parts of my job is hearing how our exhibits and collections touch visitors and often reconnect them to a part of their past that they thought they had lost. I hope you will all continue to leave your feedback!
A blog post by Graham Humphrey, Visitor Services Coordinator. To read more posts by Graham click HERE.
Posted on February 13th, 2015 by Rachel
This month’s Performance Counts comes from Visitor Services Coordinator Abby Krolik!
Today is Maryland’s “Tourism Day”—an event organized by the tourism industry to make the case to our state legislators that recreational and cultural attractions have an important impact on the economy and quality of life in Maryland. In keeping with the spirit of the day, we decided to take a look at who comes to the JMM and where they come from.
This is a more complicated question than you might think; there are countless ways to categorize our guests. We usually divide our on-site visitors into four main categories: general visitors, school groups (including summer camps), public program participants, and adult groups (e.g. mah jongg clubs or sisterhood visits that book in advance). School groups are traditionally the largest segment of our visitors, but in the last two years general visitors have been catching up and program visitors are not far behind.
John Ruarah Middle School students explore The A-Mazing Mendes Cohen exhibit.
School groups come to us in a handful of main categories—public/private/parochial/homeschool; Jewish/non-Jewish; and Day School/Hebrew School. Within these groups, our single largest draw is from Baltimore City public schools, but this year we’ve had increasing success in attracting the local Jewish schools (both Day Schools and Hebrew Schools). We’ve also expanded our educational outreach in Baltimore County, and we are making efforts to recruit more parochial schools. We have even received a grant from the Delaplaine Foundation to extend programming, outreach and onsite visits to Frederick County schools. Our programs are aligned with the Common Core standards, which helps to attract the interest of teachers and principals. While we work with students at all grade levels—from Pre-K to even college level—the average group that visits us is in middle school, particularly 7th grade (when all the city schools teach “The Diary of Anne Frank”).
City Springs Elementary School students in the Lloyd Street Synagogue.
General visitors can be subdivided in several ways as well. The most obvious is, of course, geography. We don’t have data on 100% of our visitors’ points of origins (not everyone chooses to leave us a zip code), but we have enough data to give us a pretty good sample. It is true that a lot of our visitors come from Northwest Baltimore and the immediate suburbs, but there is also a significant segment from downtown Baltimore as well as Columbia, Md. We can tell when we’ve received coverage in the Washington Post Weekend section because we can see the boost in visits from Montgomery County, DC and Northern Virginia.
Many of our visitors come from a much farther distance. I love telling people that we get visitors from pretty much everywhere in the world! Just over the last year we’ve hosted guests from such far-flung and exotic states as Alaska and Oklahoma, as well as visitors from at least one country per continent (not counting Antarctica), including—but certainly not limited to—El Salvador, Argentina, Italy, Rwanda, Japan, and Kyrgyzstan!
For our public program attendance numbers, we are careful to not double count program participants as general visitors. For example, our raw number for general attendance last December was 517, but to get the right number for “on-site attendance,” we subtracted the number of participants in our programs that took place during our normal open hours, which left us with 222 as the general attendance. Our #1 best attended program in 2014 was the Joanie Leeds Chanukah concert—we counted more than 175 guests (though a few of them were in strollers)! Program attendance is probably the category with the greatest variability. Not only is it affected by the attraction of the topic or speaker, but also by the weather and the Ravens’ game schedule. There’s just no competing with football in Ravens’ Nation!
Some spirited dancing at our Joanie Leeds Chanukah Concert!
In addition to our on-site data, we also try to track off-site contacts : how many students we reach in the schools, or how many people who come to see Mendes Cohen at an event or who come up to our booth at a festival. Still, our focus is on the JMM as a destination, and that is the data that we are monitoring most closely. It helps us make sure we spend our limited resources wisely, and it tells us something about the success of our initiatives.
Posted on January 13th, 2014 by Rachel
Back in late November, I received an intriguing email from a history Phd candidate from Johns Hopkins University. She and another history grad student were putting together a mini course for JHU’s intercession, in which undergraduate students can take 3-week courses in a wide variety of topics that they wouldn’t necessarily get to explore in the normal semester. This particular mini course was to be about mapping Jewish community in Baltimore—and what better place to start then the Jewish Museum of Maryland?
The three of us and Ilene Dackman-Alon met to discuss the scope of the course and to see where we could help out. It was ultimately decided that the class would have their first meeting here at the museum, where they would tour the synagogues and exhibits, and later on, back in their classroom, our living history character, Ida Rehr (played by Katherine Lyons), would come visit them.
Voices of Lombard Street
Last Tuesday, the class arrived, eager to learn about the roots of Jewish Baltimore. Before beginning the tour, they took turns introducing themselves and explaining why they had signed up for the course. Many of the students came from mixed backgrounds—one Jewish parent—and so were curious about the history and culture from which they came. When the instructors—the grad students—introduced themselves, they talked about how their identities weren’t shaped just by their religion, but also by where in the country they grew up. One, who grew up in Viriginia, said she felt that she had the very specific identity of being a Southern Jew, while the other, who grew up in New York City, related strongly to the cultural identity of being a New York Jew. Listening to this conversation, Ilene and I couldn’t help but wish that the Chosen Food exhibit were still here!
LSS by Jono David
The students enjoyed seeing the two historic synagogues and learning about the migration of the Jewish community within Baltimore. It’s great to see so many people who are interested in learning about the Jewish American experience and identity and that the JMM is viewed as an invaluable resource for schools of all kinds!
A blog post by Visitor Services Coordinator Abby Krolik. To read more posts by Abby, click here.